Artifacts in Vogue (OPC) Private Limited allows product exchange for the same or above amount of the purchase order. In no case we allow cancellation of orders once placed.
We also allow 100 % refund in case product is delivered in damage condition. Products sold under "Sale" or any promotional offers are strictly not eligible for returns. Also, as our disclaimer mentions, there may be slight variations in the colours of fabric, dyes, prints and weaving on the actual product and image you see on your monitor. This is due to the nature of fabric dyes, lighting, colour settings and capabilities of computer monitors.
Refund will be processed through the same mode within 10 working days post receipt of damaged product. To exchange or claim refund, please inform us within 24 hours from the time of product delivery by writing an email to us at firstname.lastname@example.org or calling us at 0124-4920857 (between 10:00 AM- 5:00 PM - India Time). For international orders, we do not offer exchange or refund as it exceeds our time limits for exchange.
Your concern will be duly taken care of. Following an affirmation from our side, you can send back the order to us at the following address:138, FF, Ivory Block, Emaar Emerald Hills, Sector-65, Gurgaon – 122018. The product should reach us within one week in its original shape and packaging. Your request will not be entertained in case the product is damaged, torn or used.
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